Tailor-made Service Plans

Your server and network are up and running, supporting your business operation and it's our job to keep it that way. We offer range of managed service plans that can be tailored to fit the exact requirements of your business, whether you have IT skills internally or not.

Telephone Support

Our Telephone support is offered at a fixed cost, which provides your team with help whenever and wherever they need it. Let Ashdown Solutions worry about your IT problems so that you and your staff can concentrate on their jobs. Ashdown Solutions engineers are always ready to take your calls, speaking plain English, helping us to understand the problem and enabling us to solve your quickly and painlessly. Once we've taken ownership of your problem we commit to do what ever it takes to make sure your problem is fixed in a timely manner, dealing with any other suppliers or manufacturers until resolution.

Over 90% of all our support incidents are resolved by telephone and remote support, saving you time & money!

Remote Support

By installing a small utility onto your system, engineers at Ashdown Solutions are able to share your screen with you. This means from our computers in our office we can see exactly what is on your monitor and control your computer, normally allowing us to fix your problem immediately. All you have do to is concentrate on other work while we solve your problem.

Onsite Support

When all else fails Ashdown Solutions will make sure that an engineer with the right skills attends your office as quickly as scheduling and traffic allow. We understand that when things go wrong your productivity is reduced and we will respond to your demands urgently and efficiently.
Use our onsite response for support issues; network administration, minor projects, installation and configuration.
Our onsite engineers are of course highly qualified and extremely experienced in trouble shooting. Working with Ashdown Solutions means they will also be fully informed about your network and have access to all your technical configuration information, meaning you have the best engineer for your system.

24/7 Remote Monitoring

If your network is critical to keeping your business running? You need one of our 24/7 remote monitoring solutions

We install a small utility that can constantly scan your network and servers for a range of error and warning conditions, generating emails and SMS alerts allowing us to respond immediately.

We install a small utility that can constantly monitor your critical devices and software generating emails and SMS alerts when triggered. These alerts are fed directly to our operations centre so that we can respond immediately. A predictive analysis tool sends performance data to us constantly, so that as soon as there is a problem we are alerted immediately.

Remote monitoring packages start at just £10 a month for clients on 20 hours+ support packages.