Business IT Support Services
When your server and network are up and running, supporting your business operation, it’s our job to keep it that way. We offer range of managed IT service plans which can be tailored to fit the exact requirements of your business, whether you have IT skills internally or not. Let Ashdown Solutions worry about your IT problems so that you and your staff can concentrate on your jobs.
Telephone support is offered at a fixed cost, providing help whenever it’s needed. Ashdown Solutions engineers are always ready to take your calls, using jargon-free explanations to ensure you understand the problem. Then we will make sure it’s fixed in a timely manner, liaising with other suppliers or manufacturers until resolution if necessary.
By installing a small utility onto your system, engineers at Ashdown Solutions are able to share your screen with you. From our computers in our office we can see exactly what is on your monitor and control your computer, enabling us to fix any issues while you get on with other work.
Over 90% of our support incidents are resolved by telephone and remote support, saving you time and money.
We understand that when things go wrong your productivity is reduced. If remote support fails, Ashdown Solutions will make sure that a highly-qualified engineer attends your office as quickly as scheduling and traffic allow.
Our engineers are experienced trouble-shooters. Not only that, they will be fully informed about your network and have access to all your technical configuration information, minimising problem-solving time.
24/7 Remote Monitoring
If your network is critical to keeping your business running then one of our 24/7 remote monitoring solutions could be just what you need for peace of mind.
We install a small utility which constantly monitors your critical devices and software, sending performance data to us and generating emails and SMS alerts when triggered by a problem. These alerts are fed directly to our operations centre so that we can respond immediately.