Bespoke plan to fit with your business requirements
Business IT Support
Managed IT support services tailored to fit the exact requirements of your business.
It is basically our job to keep your server, network and communication systems up and running so your business can continue to do what it does best. Hopefully, the majority of the time you won’t even know we are there, as that means everything is working fine, but there is plenty we are doing in the background. But if something does go wrong, you can be assured we will be there.
Support for all IT and communication systems
Experienced IT troubleshooters
Remote and onsite support
What we do
We know how disruptive it can be to productivity when the smallest thing goes wrong. We can help make your IT stress-free by providing support to your inhouse IT department or look after your day-to-day IT operations.
How we do it
We can help over the telephone – our expert technicians are always available to answer your call and talk through an issue – or be onsite as quickly as possible. By installing a small utility onto your systems, we can see an employees screen and control their computer to fix any problems; 90% of our support incidents are resolved by telephone or remotely saving you time and money.
Benefits
24/7 remote monitoring which means we receive an alert when there is a problem
Guidance and support offered to an inhouse IT team
Lightning-fast response times when you have a problem
Access to some of the leading software and programs on the market
Allows your business to stay focused on its core business
A business IT support plan to meet your requirements
We offer a choice of three service packages which we will recommend once we have met with you and discussed your requirements.
For priority IT issues, such as your business’ main server is offline or a network switch has stopped working, we will respond to you within one hour of reporting the issue. With our proactive monitoring and maintenance, linked with remote access to the network, we expect to fix over 95% of issues without attending site.
In addition to the below packages, we are also able add in costs for new installations, and extended/weekend hours support.
Essentials
£30/month
Unlimited remote & telephone support
Proactive technology management
Patch management
Endpoint security
Network administration
Technology review
Budget planning
Business impact
Remote access to workstations
Premium
£45/month
Monthly scheduled onsite support
Unlimited remote & telephone support
Proactive technology management
Patch management
Endpoint security
Network administration
Technology review
Budget planning
Business impact
Remote access to workstations
Other services
Accreditation & Partnerships
What our clients are saying about Ashdown Solutions
A very friendly, knowledgable and capable company
Ashdown solutions client
Professional, responsive, and courteous throughout. We are commissioning Ashdown Solutions to do more IT work.
Ashdown solutions client
The Ashdown solutions team is absolutely brilliant
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