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Ashdown Solutions are a leading outsourced IT services company based in East Grinstead. We have a strong reputation for being a small, friendly team who care deeply about doing a great job.

As a team our core purpose is to enable our clients to operate technology safely and confidently in their businesses with greater effectiveness. We help them achieve that by removing the unnecessary barriers of complexity and fear from those who use it.

By joining our team of highly experienced and motivated of technical experts you will get to build honest business relationships with our clients and serve them to very high standards. As our tagline suggests, our approach is collaborative with clients as “we are in IT together”!

Job Title: Technical Support Engineer

Report to: Technical Services Director Employment Type: Permanent

#1: Overseeing the daily operations of clients’ computer networks and systems to ensure they run efficiently and securely.

# 2: Installing, configuring, and maintaining hardware and software, managing network servers, ensuring all systems are up to date and operating smoothly.

#3: You will provide IT support and resolve IT-related issues with users, managing calls and raising tickets inside the ticketing system.

#4: You will record and manage all issues in our tracking system for all queries raised and report on issues in line with the relevant Service Level Agreement, and escalate tickets as needed.

#5: Contribute to the development of knowledge of IT support, help desk procedures, products, and services.

What competencies are REQUIRED from those who apply:

Good analytical and problem-solving skills
Logical thinking and personal organisation
Strong verbal, listening and written skills – an ability to communicate technical concepts in simple language
To be able to remain calm under pressure
Good time management skills
Ability to work independently and as part of a team

What qualifications and skills are REQUIRED from those who apply?

Recent experience working within a technical IT background (minimum of 2 years)
Strong capability in using both modern IT software and hardware.
BTEC 3 in IT Infrastructure or equivalent.
Advanced experience in supporting and managing the Microsoft Office 365 Platform including Exchange, SharePoint and AzureAD
Experience and confidence in recording and managing support tickets and work requests in a ticket management system

Package & Benefits

Job Type: Full-time, Permanent

Salary: £25,000-£30,000 per year

+ Loyalty bonus

Schedule: Monday to Friday 9am – 5:30pm in office or client sites as required

Pension: yes using NEST

Holiday: 20 days plus 8 bank holidays, additional day after completion of first and second years service

Other requirements to be considered for this role:

Able to daily attend our office in East Grinstead, West Sussex, RH19 4LZ
Full UK driving licence (as you will need to visit sites easily)
Use of your own vehicle – mileage will be reimbursed.
UK Right to work
Currently there is no requirement for a Disclosure and Barring Service check, subject to future client requirements

Diversity and Inclusion: Ashdown Solutions Limited is committed to promoting equal opportunities in employment and building an inclusive and diverse workforce. You and any (all) applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race colour nationality, ethnic or national origin, religion or belief, sex or sexual orientation (protected characteristics).